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Frequently Asked Questions

 

General   

 

How do I search for products?

To search for products, type your query into the search bar above.

 

How do I place an order online?   

To place an online order, click “Add to Cart” to add a product to your virtual shopping cart. Once you have finished shopping, click the cart icon to review the items in your cart, then click “Check Out” to begin the payment process.

 

How do I register?

To register with Ambassadors, click the “My account” button at the top, right-hand corner of the any page. You will be asked to provide your name, a password, and a few personal details in order to create your Ambassadors account.

 

What if I cannot find my particular product on Atdafrica.com?

If you cannot find a product that you are looking for, check back in a couple of days to see if the product has been added or use our “Contact Us” page to ask if and when that product will be in stock. However, we have a variety of other products that maybe similar to what you want. You can also call our customer service on +234 909 925 2046.

 

Shipping & Delivery

 

Where can I receive a delivery?

You can receive a delivery anywhere in Nigeria. However, depending on the zone you live in, delivery costs may vary.

 

Can you deliver outside Lagos? Outside Nigeria?

Yes, we deliver outside of Lagos. However, Ambassadors does not currently deliver outside of Nigeria.

 

When will I get my product after I place an order?

The delivery date and time of your product depends on where you live. If you live in a city that has a Ambassadors branch you can expect delivery within 24 hours; however other cities will take about 48-72 hours for delivery. Check out "Ambassadors office at Ikeja" to see if we have a pick up branch in your city.

 

Can I pick up my item instead of having it delivered? 

Yes. One feature that is unique to Ambassadors allows you to have your package delivered to a store near you, where you can then pick it up once it has arrived.

 

How do you charge for shipping?

Shipping charge depends on the weight and size of the package, as well as your address.

 

What if I am not home at the time of delivery?

Our dispatch personnel (or Ambassadors Staff/Customer Service) will confirm that you are available before attempting to deliver a package to you. If you are still unavailable, they will work with you to re-schedule your package delivery at a time that is convenient for you.

 

Can my parcel be delivered to an office address?

Yes. Your parcel can be delivered to any address provided that you will be available to receive the package and pay for it.

 

My items haven’t arrived yet, what can I do?

With Ambassadors you have several options. You can use the contact information in your confirmation email to contact our dispatch personnel (or Ambassadors staff/Customer Service) and see if there has been a problem or a delay with you package. You can also visit the Ambassadors branches and speak to an employee to have your questions answered.

 

Will I receive all my orders in a single package?

Ambassadors cannot guarantee that all items will be available in one package due to size limitations and other factors. However, most orders will be received in a single package.

 

Payment

 

How do I make payment?

Ambassadors offers both Bank Payment, Online Payment and Payment at one of our stores.

 

Do you offer payments in installment?     

No. All payments must be made in full.

 

Are your prices negotiable?

No. All prices are final, however if you are buying in bulk, you can contact our customer service and they will let you know what discounts you can be offered.

 

Will my card details be safe?

Absolutely. Ambassadors value your privacy and has advanced security measures in place to ensure that all card information entered is completely safe.

 

Why has my card been declined?

Typically, this is due to safety measures between the bank and an online getaway system. To get a more detailed answer, we suggest calling your bank.

 

Can I use two methods of payment when ordering online?

No. The order must be completed either with one card online, bank transfer, cash on delivery or payment at the store

 

Returns

Please check-out our Return Policy at the footer of our website.

Our Partners

Online Shopping on Ambassadors Technology Distribution – Nigeria's most Fast browsing and Reliable ICT online Market.

Ambassadors Technology Distribution is your one-stop online Shopping store. We are a physical and online store where you can purchase all your Computing Systems, Laptops, Network Security Devices, Printing System, Consumable Products, Software for Industries and Peripheral for homes and offices.We have strong courier partners for directly delivered to you. Shop online with great ease as you pay securely with your Debit/Credit cards or Bank wire payment on a stress-free! Check out our home appliances section where we have the best selection for you. Shopping online in Nigeria is easy and convenient for us.You can take part in the deals of the weekly and discover best prices on a wide range of products.Ambassadors Technology Distribution makes online shopping fun with our new arrivals as well as discounts on a large selection of items and more.

ICT Home or Office Appliances, Computers, Laptops & more

Stay Connected to all the happenings in the World Technology of sports, politics, and entertainment with top quality Hardware computers and Software solution.Our relationship with OEMs also ensures we give you the best prices on these gadgets and devices.Whatever budget you are working with, we have products from as low as you will be surprised. Don't hesitate to take advantage of our computers and accessories. Shop the latest laptop computers from Dell, HP, ASUS, Acer, Apple Mac & more.

Feel free to contact us via phone, email or just send us mail.

Ambassadors Technology Distribution

(+234 809 220 2719, +234 909 925 2046)
info@atdafrica.com

28 Otiga Street, Off Awolowo Road 100271
Ikeja Lagos State.
Nigeria.


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